There are lots of great IT providers out there, but we believe our commitment to extremely responsive and courteous service is what sets us apart. Our team sees every inbound call and email as an opportunity to make our clients’ day better. We see ourselves as an extension of your team and not merely as a third-party service provider. Your business deserves efficient and effective resolution of daily IT difficulties, and that’s what the team at Vine is all about.

Switching your IT may seem like a daunting task, but our team goes the extra mile to ensure the process is a smooth and seamless as possible. We’ve helped many clients move to our service from other providers, and they’ve always been impressed with how efficient and painless our techs have made the process.

Absolutely! We typically provide the greatest value to your IT staff by shouldering the burden of day-to-day issues, freeing them up to focus on higher-level problem solving.

Our focus is Florida-based businesses providing professional services that have least 10 employees, but we serve a variety of industries including manufacturing, construction, and healthcare. We also take on clients who don’t meet the 10 employee threshold on a case-by-case basis. Bottom line: if you need assistance managing your technology, give us a call. We’re happy to chat.

While we can tailor our solutions to fit a variety of needs, our baseline monthly support includes:

• unlimited IT helpdesk access

• remote and on-site support

• 24/7 server monitoring

• robust cybersecurity essentials

• antivirus and malware protection

• data backup and disaster recovery

• expert advice and guidance

Managed service pricing is tailored to the number of workstations, sites, servers, and specific needs of your business. Our packages start around $1,000/mo.

Our clients stay because they’re happy, not because of a contract lock-up. We have a standing 30-day option to end our services for any reason, so we work hard to earn your business every day.

Our helpdesk techs typically answer the phone within a few rings. Our average response time across all our contact methods is just seven minutes.

As a client, you can get in touch directly with a tech by email at techteam@vineit.com or by phone at (844) 484-6348. For new inquiries, please visit our Contact page.

Everyone! We don’t enforce a single point of contact model. If someone in your organization needs IT assistance, they can talk with our helpdesk techs directly.

You bet. We provide the same level of support for all platforms and devices in your ecosystem.

Our core helpdesk hours are 8am - 8pm on weekdays and 8am - 4pm on weekends. We’re available 24/7 for emergency response.

We back up every client’s data in the cloud, so you’re always safe in the event of local server or device malfunctions.

Continuous remote monitoring, multifactor authentication, antivirus/malware protection, and phishing simulations are just some of the tools in our arsenal. We’re happy to provide more in-depth information during your consultation.

We can typically be on-site for emergencies in under three hours. For non-emergency issues, we average same business day resolution.

We only undertake project work for new and existing clients. We stand behind our work, and the best way for us to ensure our clients’ well-being is through an ongoing managed services relationship.

While switching service providers in any vertical can be a touchy subject, our team has a long history of managing these types of transitions with courteous professionalism. We always play nice with the outgoing IT provider to ensure a smooth and secure handoff of responsibility.

Our team has deep collective and individual experience in everything from healthcare compliance to complex network infrastructure. We’re always available to chat about your specific needs and look for the best possible solutions for your business.